News & Updates

Television Interview for Global Business on CGTN America

Research Featured in Worklife with Adam Grant Podcast

Work Featured in Article for The Sunday Times of London

Research & Publications

Research Overview

In my research, I explore how individuals learn and develop from their own and others’ experiences at work, with a particular emphasis on learning in health care organizations and other knowledge-intensive work environments. Much of my work focuses on dyadic and social mechanisms of learning in these organizations, unpacking how individuals learn through interpersonal interactions and shared understanding of other’s experiences at work.

In addition to my research on learning in organizations, I also explore and write about topics related to leadership, learning, and management in health care, and share this work in academic journals, teaching cases, and practice-focused publications.


Recent Publications

This article articulates how a positive lens contributes to organizational studies by stimulating novel research questions. We illuminate three key mechanisms of a positive lens—resource unlocking, capacity creating, and strength building—that foster flourishing individuals, teams, and organizations. Next, we highlight how three domains of organizational research—resources, learning, and ethics—provide useful examples of how drawing on these three mechanisms illuminates new research directions. In closing, we invite scholars to consider applying a positive lens to their own area of inquiry to bolster understanding of flourishing within and across organizations.

Burnout is a pervasive and alarming issue for physicians-in-training (residents), as well as practicing physicians, with significant consequences for resident well-being, care quality, and patient safety. Efforts to address burnout have emphasized both organization-level factors that create more supportive environments and individual-level factors that enhance physician resilience in the face of challenges. However, residents primarily work in teams – delivering patient care with fellow trainees, faculty and interprofessional colleagues. Team practices and behaviors have been found to impact how individuals experience their work – yet, the relationship of these team-level factors to resident burnout is still largely unknown.

Surgical culture is shifting towards a more positive and humanistic culture, in part as a response to both extreme and subtle ego driven disruptive behaviours among surgeons. Accumulating evidence from both the medical and organisational sciences shows substantial negative consequences for ego driven behaviour in complex work environments such as surgery. We need more research and systematic exploration of ways to further reduce ego driven behaviour in the practice of surgery.

Vicarious learning — individual learning that occurs through being exposed to and making meaning from another’s experience — has long been recognized as a driver of individual, team, and organizational success. Yet existing perspectives on this critical learning process have remained fairly limited, often casting vicarious learning as simply an intrapersonal, one-way process of observation and imitation. Largely absent in prior perspectives is a consideration of the relational dynamics and underlying behaviors by which individuals learn vicariously through interacting with others, rendering these perspectives less useful for understanding learning in the increasingly interconnected work of modern organizations. Integrating theories of experiential learning and symbolic interactionism, I offer a theoretical model of coactive vicarious learning, a relational process of coconstructed, interpersonal learning that occurs through discursive interactions between individuals at work. I explore how these interactions involve the mutual processing of another’s experience; are influenced by characteristics of the individual, relational, and structural context in organizations; and lead to growth not only in individuals’ knowledge but also in their individual and relational capacity for learning and applying knowledge. I close by discussing the implications of this conceptual model for the understanding and practice of vicarious learning in organizations.

Teaching & Speaking

Teaching Overview

My teaching focuses broadly on topics of leadership and management in modern organizations, combining research-driven lessons with experiential challenges and real-world case studies to create an engaging session that prepares people to be more effective leaders in their workplace.

In addition to my formal teaching, I also consult and conduct custom executive development training with individuals and organizations around the world. I have worked with groups from a variety of backgrounds and countries, ranging from local and national government agencies to academic medical centers and emergency services teams.


Current Courses

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Management & Organizational Behavior

Core Leadership and Management Course for Full-time MBA Students

Foundations of Leadership & Management

3-day Executive Education Course on Effective Leadership

Executive Certificate in Health Care Leadership & Management

5-day Executive Certificate Program for Health Leaders

Leadership Development Expedition: Norway

Summer Expedition Course (Hiking)

Leadership Development Expedition: Belize

Intersession Expedition Course (Kayaking)

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