Myers, C.G. (2014, February). Planes, pizza, and positive deviance. Center for Positive Organizations, Blog post. http://positiveorgs.bus.umich.edu/blog/planes-pizza-and-positive-deviance/
I’m not a huge fan of surprises, particularly when I’m flying. I’m the guy who bookmarks the flight status page on his phone, only takes carry-on luggage, and still gets to the airport way too early. But on a recent trip home from a conference in Texas, the airport had a surprise in store for me that showed a great example of positive deviance – defined in research by CPO faculty Gretchen Spreitzer and Scott Sonenshein as an intentional behavior that departs from expectations or norms in an honorable way.