Vicarious Learning as a Tool for Safety: Insights from Health Care & Beyond

November, 2022


Organizations and their members are increasingly called upon to learn, develop, and innovate to deliver safe, reliable performance. But the opportunities to learn through our own experiences and “trial and error” can have significant costs for safety, requiring us to learn vicariously from the lessons of others’ experiences. Drawing on evidence in the organizational sciences and his own research on learning in health care and other knowledge-intensive industries, Chris will highlight several case examples of teams and organizations using vicarious learning strategies to adapt and innovate, and share relevant insights for any organization striving to achieve safety and reliable results.